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Prof. Diploma in IT Support (Hardware)

Professional Diploma in IT Support 

Course Overview
Professional Diploma in IT Support is designed for those who are who are interested in IT field and preferred skill-based courses.
The purpose of this course is served to help the student in building a strong foundation in IT Support and produce more skilful and knowledgeable Talent.
As a result, student will be able to understand and provide on-going support of IT infrastructure in a range of organization. Besides, this course is advocated dual certification which is an America Professional Diploma Certificate and Skill Certificate issued by Malaysia Government.
Course Professional Diploma in IT Support
Intake April, August & December
Duration of Study
1) Full Time - 12 Months (Maximum 18 Months)
2) Part Time - Please refer to Partial (30%) Online Learning
Mode of Study
1) Full Time - Monday to Friday except Public Holiday
2) Part Time - Please refer to Partial (30%) Online Learning
Certificate Body
1) Global University for Lifelong Learning (GULL), USA
2) Malaysia Skills Certificate (SKM) – Level 3, JPK Malaysia - Optional

Entry Requirements
  • 16 years old and above
  • No PT3/PMR or SPM result required
Course Modules
  1. Soft Skill I - Research Writing
  2. Soft Skill II - Presentation Skill
  3. PC Hardware Technology and Assembly
  4. Windows XP, 7, 8 & 10 Installation
  5. Printer Troubleshoot and Maintenance
  6. Laptop Troubleshoot and Maintenance
  7. PC Hardware Troubleshoot and Maintenance
  8. Windows XP & 7 Support and Troubleshoot
  9. Windows 7 Support and Deployment
  10. Windows 10 Support
  11. Computer Network Configuration & Troubleshoot
  12. Computer Server Installation & Configuration
  13. Extra Workshop
    • Network Cabling and Wiring
    • Basic Soldering
    • Mobile Devices Services and Repairs
    • CCTV Technology and Installation
    • Fiber Optic Technology and Basic Installation
  14. Basic Electrical Wiring
  15. Interview Training Program
  16. Action Learning Project
  17. Internship (Full Time)
Career Prospects
IT Support Engineer
IT Support Technician
IT Support Helpdesk
IT Support Specialist
Field Services Engineer

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