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IT Service Management I - Foundation IT Service Management

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IT Service Management I - Foundation IT Service Management Prof. Advanced Diploma in IT Support Advanced Diploma in Information Technology


IT Service Management I - Foundation IT Service Management

A module that helps you to master the foundation knowledge of IT service management and apply IT service management skill in your organization
 
Generic Skills Addressed
Understand, plan, implement, support and improve services and create value for your customers
 
Learning Outcomes
  • Able to use the IT Service Management terminology
  • Able to understand IT Service Management processes
  • Able to understand the role and responsibilities regarding IT Service Management
  • Able to understand aspects of implementing IT service management processes with continuous improvement
 
 Lesson Outlines
  • Lesson 1: Introduction to IT Service Management
  • Lesson 2: Concept of IT Service Management
  • Lesson 3: Dimensions of IT Service Management
  • Lesson 4: Service Value System
  • Lesson 5: IT Service Management Guiding Principles
  • Lesson 6: Governance
  • Lesson 7: IT Service Management Value Chain
  • Lesson 8: Continual Improvement

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