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IT Service Management II - Practitioner IT Service Management

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IT Service Management II - Practitioner IT Service Management Prof. Degree in IT (Part Time) Degree in Information Technology


IT Service Management II - Practitioner IT Service Management

A module that helps you to master practitioner knowledge of IT service management and apply IT service management skill in your organization
 
Generic Skills Addressed
Understand, developing, delivering and ensuring IT Service Management on your organization
 
Learning Outcomes
  • Able to fully understand the service management concepts
  • Able to apply CSI approaches and guiding principle
  • Able to implement the purpose, goals, and objectives of metrics and measurements
  • Able to apply change management and ensure continual service improvement 
 
Lesson Outlines

  • Lesson 1: Introduction to IT Service Management Practitioner
  • Lesson 2: The CSI Approach - The Desire
  • Lesson 3: IT Service Management Metrics and Measurement
  • Lesson 4: Understanding IT Services Management Communication Principles
  • Lesson 5: The CSI Approach - Check, Control and Redirect

 Other Related Subjects


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