Prof. Diploma in IT Support (Hardware)

Professional Diploma in IT Support 

Course Overview
Professional Diploma in IT Support is designed for those interested in the IT field and prefer skill-based courses.
This course aims to help the student build a strong foundation in IT Support and produce more skilful and knowledgeable Talent.
As a result, students will understand and provide ongoing support of IT infrastructure in various organisations. Besides, this course is advocated dual certification, an America Professional Diploma Certificate and Skill Certificate issued by the Malaysian Government.
Course Professional Diploma in IT Support
Intake April, August & December
Duration of Study
1) Full Time - 12 Months (Maximum 18 Months)
2) Part-Time - 18 Months (Maximum 36 Months)
Mode of Study
1) Full Time - Monday to Friday except for Public Holidays
2) Part-Time - Saturday except for Public Holidays
Certificate Body
1) Global University for Lifelong Learning (GULL), USA
2) Malaysia Skills Certificate (SKM) – Level 3, JPK Malaysia - Optional

Entry Requirements
  • 16 years old and above
  • No PT3/PMR or SPM result required
Course Modules
  1. Soft Skill I - Research Writing
  2. Soft Skill II - Presentation Skill
  3. PC Hardware Technology and Assembly
  4. Windows OS Installation
  5. Printer Troubleshooting and Maintenance
  6. Laptop Troubleshooting and Maintenance
  7. PC Hardware Troubleshooting and Maintenance
  8. Windows OS Support and Troubleshooting
  9. Windows 7 Support and Deployment
  10. Windows 10 Support
  11. Computer Network Configuration & Troubleshooting
  12. Computer Server Installation & Configuration
  13. Computer Network Cabling and Installation
  14. Basic Soldering Skill
  15. Mobile Devices Services and Repairs
  16. Fiber Optic Technology and Termination
  17. Basic Electrical Wiring
  18. CCTV Technology and Installation
  19. Computer Security Fundamental
  20. Diploma Project: 10 Cases of IT Support and Services
  21. Interview Training Program
  22. Internship (Full-Time)
Career Prospects
IT Support Engineer
IT Support Technician
IT Support Helpdesk
IT Support Specialist
Field Services Engineer