Prof. Diploma in IT Support (Computer Hardware)
Professional Diploma In IT Support
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Course Overview
A Professional Diploma in IT Support is perfect for those passionate about IT and who prefer hands-on, skill-based learning.
This course focuses on helping students build a solid foundation in IT Support, equipping them with the skills and knowledge needed to support IT infrastructure across different organizations. Plus, students will graduate with dual certifications, a Professional Diploma from a United States or Malaysian private university and a skills certificate recognised by the Malaysian government.
The modules included are:
A Professional Diploma in IT Support is perfect for those passionate about IT and who prefer hands-on, skill-based learning.
This course focuses on helping students build a solid foundation in IT Support, equipping them with the skills and knowledge needed to support IT infrastructure across different organizations. Plus, students will graduate with dual certifications, a Professional Diploma from a United States or Malaysian private university and a skills certificate recognised by the Malaysian government.
The modules included are:
| Course | Professional Diploma in IT Support |
| Intake | February & April |
| Duration of Study |
1) Full Time - 15 months (maximum 18 months)
2) Part-Time - 12 - 18 months (maximum 24 months)
|
| Classes | 1) Full Time - Monday to Friday except for public holidays 2) Part-Time – Wednesday and Friday except for public holidays (Maximum 24 months) |
| Hours per Day | 3 - 4 hours |
| Certificate Bodies | 1) Global University for Lifelong Learning (GULL), USA or 2) Linton University College, Malaysia |
| Course Packages | 1) Job Ready Package (Basic) : all core modules 2) Job Versatile Package (Standard) : all core modules + elective 1-3 3) Job Diversity Package (Premium) all core modules + all electives |
Entry Requirements
Core Modules
- Academy Learning - Research Documentation Skill
- Academy Learning - Presentation Skill
- IT Support Fundamentals
- PC Hardware Troubleshooting, Maintenance and Basic Soldering Skill
- Windows OS Installation, Support and Troubleshooting
- Windows 7 Support and Deployment
- Windows 10 Support
- Printer Support and Maintenance
- Laptop Troubleshooting and Maintenance
- Computer Network Configuration & Troubleshooting and Network Cabling
- Computer Server Installation and Configuration
- Computer Security Fundamentals
- Interview Training Program
- Diploma Project
- Internship Training Program
Electives
- Supporting Mobile Devices
- CCTV Technology and Installation
- Fiber Optic Technology and Basic Installation
- Basic Electrical Wiring
- Linux Installation and Configuration
Career Prospects
IT Support Engineer
Handles technical issues related to hardware, software, and networks, ensuring systems run smoothly and efficiently within an organization.
IT Support Technician
Provides frontline technical support, troubleshooting issues for users, maintaining computer systems, and assisting with hardware and software setups.
IT Support Helpdesk
Acts as the first point of contact for users experiencing technical problems, offering remote or on-site assistance and escalating issues when needed.
IT Support Specialist
Focuses on diagnosing and resolving technical issues, setting up new systems, maintaining IT infrastructure, and sometimes training users on best practices.
Field Services Engineer
Provides on-site technical support for clients, handling installation, maintenance, and repair of IT equipment at different locations.
**Online classes available (Johor | Melaka | Negeri Sembilan | Perak | Pulau Pinang | Pahang | Sabah | Sarawak | Selangor | Kuala Lumpur), please refer to https://www.sbit.edu.my/Online-Learning
For more information, you may refer to: https://www.sbit.com.my/en/showproducts/productid/4291534/cid/446567/professional-diploma-in-software-engineering/
For more questions, you may refer to: https://www.sbit.edu.my/faq/
